> ## Documentation Index
> Fetch the complete documentation index at: https://custodydocs-en.chainup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel Account

> [!NOTE]
>
> Please note:
>
> 1. Once the account is canceled, it cannot be recovered or reactived. Please carefully consider before proceeding with the cancellation.
> 2. If you would like to re-engage Custody services with a previously canceled email or phone number, kindly be advised that the system will recognize this as the creation of a new account, as opposed to the reactivation of an existing one.

## Function Introduction

After canceling the ChainUp Custody account, you will experience the following impacts:

1. **Restricted Login:** Unable to log in to ChainUp Custody APP and PC service.

2. **Unavailable Custodial Services:** Unable to access ChainUp Custody's full custody, MPC Workspace, and other services.

3. **Loss of Data and Content:** Including but not limited to registered email, phone number information, and all custom strategies in the strategy engine.

ChainUp Custody is committed to providing market-leading digital asset institutional custody and trading services. If you have any feedback or suggestions regarding our product, please contact the business manager or send an email to [custody@chainup.com](mailto:custody@chainup.com), or communicate with us through your dedicated communication channel.

## Operating Procedure

Manage your account through the ChainUp Custody APP:

**1. Personal Account Center**

Click on 【Personal Account Avatar】 to enter the account management page.

**2. Account Details**

Click on 【Personal Account Name】 to enter the account details page.

**3. Cancel Account**

Click on the cancel account icon in the upper right corner to proceed with the account cancellation.

> [!NOTE]
>
> Please note that to ensure the security of your assets, the account cannot be canceled if your account:
>
> 1. Still holds crypto coin assets.
> 2. Or/and is a co-managed wallet member.


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