Cancel Account
Please note:
- Once the account is canceled, it cannot be recovered or reactived. Please carefully consider before proceeding with the cancellation.
- If you would like to re-engage Custody services with a previously canceled email or phone number, kindly be advised that the system will recognize this as the creation of a new account, as opposed to the reactivation of an existing one.
Function Introduction
After canceling the ChainUp Custody account, you will experience the following impacts:
-
Restricted Login: Unable to log in to ChainUp Custody APP and PC service.
-
Unavailable Custodial Services: Unable to access ChainUp Custody’s Joint Custody, MPC Workspace, and other services.
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Loss of Data and Content: Including but not limited to registered email, phone number information, and all custom strategies in the strategy engine.
ChainUp Custody is committed to providing market-leading digital asset institutional custody and trading services. If you have any feedback or suggestions regarding our product, please contact the business manager or send an email to custody@chainup.com, or communicate with us through your dedicated communication channel.
Operating Procedure
Manage your account through the ChainUp Custody APP:
Personal Account Center
Click on 【Personal Account Avatar】 to enter the account management page.
Account Details
Click on 【Personal Account Name】 to enter the account details page.
Cancel Account
Click on the cancel account icon in the upper right corner to proceed with the account cancellation.
Please note that to ensure the security of your assets, the account cannot be canceled if your account:
- Still holds cryptocurrency assets.
- Or/and is a co-managed wallet member.
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